Client is seeking an experienced engineer to support Phone Repair Centers. In this role, you will be responsible for technical operations and engineering support at a high-volume repair site. You will partner with warranty and Operations engineering teams to set up and drive sustaining performance at a Repair Center, supporting a world class customer experience.
The ideal candidate has a demonstrated track record of managing or supporting a fast paced service or production operation. You’ll have experience driving both strategic and tactical initiatives, and providing status to peers, executive management and 3rd party relationships. You posses excellent verbal and written communication skills and are able to effectively interact across multiple levels in the organization. The ability to both work independently and as part of a large cross functional team is essential.
Exceptional focus on the customer experience
Engineering experience in high volume manufacturing
OEM management in a technical capacity
CQE or equivalent experience in quality management
Experience implementing closed-loop quality feedback systems, statistical process control and lean manufacturing methodologies
Ability to multi-task and manage competing priorities in a data-driven and results oriented manner
Experience auditing compliance to required processes to assure safety, quality, customer satisfaction, and efficient operations
Experience with creating and approving change orders associated with procedures, BOM and service part changes
Strong analytical data driven capabilities
Excellent verbal and written communication skills
Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority
Working knowledge of Agile, SAP and shop floor systems knowledge is a plus
Ability to travel domestically and internationally (10%)
Manage all site technical process performance and KPIs, including test, inspection, quality, and repair processes.
Investigate and resolve site technical issues, from identification to root cause.
Manage DOE cycles and development builds, repair line and process qualification
Maintain globally consistent processes, including line, equipment, headcount, process, quality and material plans. Implement and validate process changes. Identify opportunities for process and quality improvement.
Support investigation and resolution of escalations by channel, escalation, and executive teams.
- BS/MS in engineering discipline (manufacturing, industrial, or mechanical preferred)
- 3-5 years of engineering experience in high volume manufacturing